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Customer Success Intern

  • Internship
As a Customer Success Intern, you will become the front-line of our customer success team, working directly with our Product leaders and customers. This role offers a unique opportunity to gain hands-on experience in customer success and contribute to delivering a remarkable service. Your work will be essential in enhancing customer satisfaction and resolving issues effectively.
Key Responsibilities:
Assist with Customer Inquiries: Provide support to customers via phone, email, or chat, addressing their questions and concerns promptly and professionally. Your goal will be to ensure a positive and seamless experience for each customer.

Resolve Issues: Help troubleshoot and resolve customer issues or complaints. Work closely with the support team to find solutions and follow up to ensure customer satisfaction.

Document Interactions: Accurately record customer interactions, feedback, and issues to track trends and improve our support processes.
Support Customer Onboarding: Assist with the onboarding process for new customers, providing guidance and support to help them get the most out of our products/services.

Contribute to Improvement Initiatives: Gather and analyze customer feedback to identify areas for improvement in our support processes. Provide suggestions to enhance customer satisfaction and streamline operations.

Collaborate with Teams: Work with other departments, such as product and marketing, to ensure customer feedback is communicated and addressed. Your insights will help us align our services with customer needs.
Apply Now

Application Form

Application Form

The information you provide in your curriculum vitae will be used and processed by or on behalf of Knowledge Catalyst Pte. Ltd. for purposes related to your registration of interest in current or future employment with Knowledge Catalyst Pte. Ltd. and for the processing of your application for employment.

If your application is unsuccessful, KC may retain and use the information you provided for 2 years from the receipt of your curriculum vitae to deal with any matters that may arise in connection with your application, for the purposes of contacting you regarding ongoing recruitment opportunities, as well as for data analysis and business purposes. If you do not wish to be considered for positions at KC other than the one you have applied for, please tick the following box:

Singapore

  • Knowledge Catalyst Pte. Ltd.
    71 Ayer Rajah Crescent #04-11
    Singapore 139951

Indonesia

  • PT. Kredensia Cipta Utama
    #03A-00 WTC 5
    Jakarta, Indonesia 12920
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Knowledge Catalyst Pte. Ltd. © 2024

Personal data consent for applicants

The information you provide in your curriculum vitae will be used and processed by or on behalf of KC for purposes related to your registration of interest in current or future employment with KC and for the processing of your application for employment.

We will collect and use the personal data that you have supplied to facilitate the processing of your application for employment purposes. We will use personal information such as your telephone number and/or email address to contact you about job opportunities. Please note that the information you provide may be used by a third party to enable us to process your application. These third parties may be located outside of Singapore to carry out some of the processing and administrative functions for KC and will be under a duty of care to maintain appropriate levels of security and confidentiality, using the information only as instructed by KC.

The personal data held by KC related to applicants will be kept strictly confidential. KC may collect information through other sources for processing and evaluating your application for employment. If your application is successful, the information will be used for the administration of your employment. KC may provide and/or transfer such data, whether within or outside of Singapore, to (i) any other departments within KC or, if necessary, to Government agencies; (ii) any third-party service provider who provides administrative, data processing, computer, or other services to KC.

As part of assessing your suitability to work with KC, we may use your information to conduct reference checks in accordance with KC HR Policy. If necessary, KC may provide your personal data to Ministries, public agencies, statutory boards, or other similar organizations for evaluating your application.

If your application is unsuccessful, KC may retain and use the information you provided for 2 years from the receipt of your curriculum vitae to deal with any matters that may arise in connection with your application, for the purposes of contacting you regarding ongoing recruitment opportunities, as well as for data analysis and business purposes.

If you do not wish to be considered for positions at KC other than the one you have applied for, you can indicate this by ticking the appropriate box in the application form.

By giving your consent, you agree to your data being used for recruitment and employment purposes. To maximize your opportunities to work with KC, you are encouraged to keep the information provided to us up to date at all times. You are responsible for ensuring that the personal data is correct and accurate. You also have the option to withdraw your consent at any time. If you wish to amend your personal data held by KC or withdraw your consent, please email us at: [email protected]

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