Accessibility Policy

At Knowledge Catalyst, we are committed to ensuring that our platform, which spans across multiple ecosystems—Cross-Border Trade Finance, Sustainability, Health & Insurance, and Talent—is accessible to all users, including B2G, B2B, B2B2C, individual users, and the public. This policy is designed to ensure compliance with applicable laws, including the Singapore Code on Accessibility, WCAG 2.1 (Web Content Accessibility Guidelines), GDPR, PDPA, and relevant ISO standards.

1. Our Commitment to Accessibility

We strive to make our platform accessible to all users, regardless of their abilities or the technologies they use. This includes providing access for individuals with disabilities, ensuring seamless navigation, and enabling all users to interact with the platform’s features across the various ecosystems we support. Our aim is to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level.

2. Ecosystem-Specific Accessibility Considerations

Each of our ecosystems has its own unique set of users and data, and we work to ensure that accessibility is maintained across all services.

2.1 Cross-Border Trade Finance

• Accessibility in Trade Documentation: We ensure that all trade finance documents, certifications, and tools comply with accessibility guidelines. This includes clear labeling, screen reader compatibility, and structured layouts for documents like bills of lading, letters of credit, and trade records.
• Stakeholders: Businesses, financial institutions, and government bodies that interact with the platform benefit from enhanced document accessibility.

2.2 Sustainability

• Sustainability Reports: We ensure that environmental impact reports, carbon credit documents, and sustainability data are presented in accessible formats. This includes ensuring that color contrast, text scaling, and alternative text for visuals meet accessibility standards.
• Stakeholders: Governments, NGOs, businesses, and individuals relying on sustainability data can easily navigate through reports and certifications.

2.3 Health & Insurance

• Medical Records and Health Data: We ensure that health records, insurance documents, and cross-border medical data transfers are accessible to all users, including patients, healthcare providers, and insurers. This includes offering accessible ways to view, download, and interact with personal and sensitive data, following ISO 27701 privacy standards.
• Stakeholders: Patients, doctors, clinics, hospitals, insurance providers, and government health bodies can access medical data securely and in an accessible manner.

2.4 Talent Ecosystem

• Credential Management: We ensure that educational credentials, professional certifications, and training documents are accessible to students, employees, and employers. This includes making sure that digital certificates and academic records meet accessibility standards, including screen reader support and easy navigation.
• Stakeholders: Universities, employers, and individuals will be able to access and validate credentials seamlessly across the platform.

3. Accessibility Features

We have incorporated several accessibility features into the platform to ensure a positive and inclusive experience for all users:

3.1 Navigation:

• We provide multiple ways to navigate through the platform, such as structured headers and easy-to-follow page layouts.

3.2 Text Scaling:

• Users can adjust text size for readability without losing content or functionality.

3.3 Contrast and Color:

• The platform is designed with sufficient color contrast to ensure readability for users with visual impairments or color blindness.

3.4 Screen Reader Compatibility:

• The platform is fully compatible with popular screen readers, ensuring that users with visual impairments can access all content.

3.5 Accessible Forms and Controls:

• All forms, buttons, and controls are labeled and structured for accessibility, ensuring that users with disabilities can complete tasks without difficulty.

4. Continuous Improvement and Testing

We are committed to ongoing testing and improvements to ensure compliance with evolving accessibility standards. Regular audits of the platform are conducted to identify areas for improvement, and user feedback is highly encouraged to ensure that the platform meets the diverse needs of all users.

5. Compliance with Privacy Standards

Our accessibility features are fully aligned with GDPR, PDPA, and relevant ISO standards to ensure that accessible content also meets the highest standards of privacy and security. We ensure that no additional personal data is collected through accessibility features, and all personal data processed is handled securely.

6. Assistance and Feedback

If you encounter any difficulties accessing any part of the platform or require assistance, please contact our Accessibility Officer. We are committed to making the platform accessible to all users, and your feedback is critical to improving our services.

Contact us at policy(at)knowledgecatalyst.io.

7. Governing Law and Dispute Resolution

This Accessibility Policy is governed by and construed in accordance with the laws of the Republic of Singapore, ensuring that it complies with all local regulations as well as international accessibility standards, including WCAG 2.1 and applicable ISO standards. Any disputes or claims arising from this policy will be subject to the exclusive jurisdiction of the courts of Singapore.

7.1. Dispute Resolution Process

• Before initiating legal action, the parties agree to attempt to resolve any disputes through good-faith negotiations.

 

8. Updates to this Policy

We may update this Accessibility Policy from time to time in response to changes in accessibility guidelines or legal requirements. Any changes will be communicated through our platform or via email, and your continued use of the platform signifies your acceptance of the updated policy.

9. Contact Information

For any questions or feedback regarding this Accessibility Policy, please contact:

Knowledge Catalyst Pte. Ltd.
Attn: Accessibility Officer
71 Ayer Rajah Crescent, #04-11, Singapore 139951
Email: policy(at)knowledgecatalyst.io

Last Updated: October 2024